Business and digital transformation
STAY COMPETITIVE AND SHIFT THE NEEDLE ON DELIVERING VALUE.
Transformation is not merely a finite program that a project team delivers. It is a state of mind, where executives, managers, marketers and technologists must work collaboratively to continually reflect and adapt business strategy in line with an ever-changing digital, competitive and regulatory landscape. Risks must be calculated but also embraced. Change must be constant and infused into the culture of the organisation.
Research suggests 70% of transformation programs fail to deliver their intended objectives. In our experience, the root cause of transformation programs going off the rails can be attributed to one or more of the following common issues:
Lack of clarity around the strategic intent and change narrative
Inadequate sponsorship, accountability and alignment
Poor governance and QA processes
Fragmented program design and setup
People and change management components are underestimated, resulting in low engagement/buy-in, a capability deficit and cultural misalignment
Immature delivery capability and/or insufficient organisational capacity
Failure to adequately plan for and proactively manage risk
Insufficient tracking of benefits/outcomes realisation
Our approach to transformation programs focuses on mitigating these risks, building capability and collaborating to design, setup and execute the program successfully. We balance capitalising on delivering ‘quick wins’ to create momentum and build buy-in; whilst ensuring adherence to established program delivery practices, that complex transformation programs demand to stay on track.
Whether embarking on a digital transformation, transforming organisational culture, undertaking a post-merger integration or implementing a new operating model; transformation programs have the potential to deliver significant benefits, but must be considered in the context of the organisation as a whole; its people, processes, products, culture; to deliver the experience and value the organisation seeks to create.
We have highly experienced transformation practitioners across a broad range of sectors and industries, with a wealth of knowledge on the challenges, pitfalls and opportunities transformation programs present.
The complexities and impacts of transformation programs require a robust, structured approach to all aspects of people and organisational change. A well-executed change management program not only helps maximise business outcomes for a specific change initiative; it can also be the catalyst for creating a more resilient and agile organisation.
Our approach focuses on mitigating business and implementation risk; engaging stakeholders at all levels to design, set up and execute the change program; whilst minimising impact on business-as-usual activities.
We cover the full range of change management activities throughout the life-cycle of change initiatives
CLIENT SPOTLIGHT
Leading a multi-year business transformation program at major university
Mozaic led the design and implementation of a new student administration operating model for a Go8 university. The Student Administration Services Transformation Program was a multi-year strategic initiative aimed at addressing the short and long-term student administration needs:
o Delivery of a consistent and enhanced student experience through the centralisation of the University’s student administration services.
o Deliver student administration services that provide accessible, consistent, relevant and accurate advice, information and support for students.
o Achievement of cost-efficiency targets.
