Operating model
CREATING THE LINK BETWEEN STRATEGY AND OPERATIONS.
An operating model provides the link between strategy and operations and in so doing provides the blueprint for how resources are organised and operated. The various elements of the operating model—structure, accountabilities, governance, culture and values as well as the way people, processes and technology are integrated to deliver key capabilities, must be explicitly designed to support the institution.
The crucial first step in designing an appropriate operating model is to define a set of design principles that inform the design process. These help to align leaders around objective criteria for designing the operating model.
When designing operating models, it is important to put customer and employee experience at the centre of the design process – removing friction and enhancing the experience in meaningful ways.
We have designed operating models for various clients, focusing on the core components as outlined in the following diagram.
CLIENT SPOTLIGHT
Design, strategy and delivery of a new IT operating model for a large insurer.
Mozaic was initially engaged by the CEO in an advisory capacity to assess options for rapidly modernising the organisation’s dispersed IT functions, optimise its digital channels to gain competitive advantage and reduce overall operational costs.
After the initial advisory and discovery phase, Mozaic was then charged with designing and implementing a new IT Operating Model that aligned to a refreshed business strategy. Mozaic successfully led the design, strategy and implementation of a new IT Operating Model, which included a restructure of IT and transitioning staff to the new structure.
