Organisational change management
IMPROVE YOUR ORGANISATIONAL CHANGE CAPABILITY AND RESILIENCE.
Navigating organisational change remains one of the greatest challenges for organisations. Transformation programs, complex projects and multiple change initiatives over time, have a prolonged impact on staff and the organisation as a whole. Poorly managed change can have a compounding effect that is not sustainable and is consistently cited as one of the major contributing factors to disappointing results.
Supporting your business needs, we can help build your internal capability and design your operating model and services to optimise delivery of your change agenda.
Enterprise view of change
Businesses are constantly adapting and innovating to stay competitive and meet customer demands. Many organisations however, have limited visibility of planned changes and their impact across the enterprise.
An enterprise view of change (EVOC) enables data-driven decisions; supporting greater agility and strategic management of change across the organisation.
We help our clients assess their needs and provide recommendations and a roadmap to design and implement their enterprise view of change.
Establishing a change practice
A centralised change management practice creates the opportunity to leverage skilled change practitioners and best practices to deliver consistent, effective change in an efficient manner; while simultaneously building change capability and responsiveness.
We work with our clients to assess and design the optimal model for their organisation and provide recommendations and a roadmap for implementation.
Culture assessment and transition
Culture regularly trumps strategy: the best strategy will fail to deliver expected outcomes if it does not align with organisational culture.
When embarking on a new strategic direction, organisations must first understand the existing culture – does the culture support the new strategy and desired outcomes, or will it hinder it? Organisations can choose to align strategy with their existing culture or seek to shift the existing culture to align with the new strategic direction. Hoping people will change their ways because it is the will of the executive, will not result in sustainable cultural change, ultimately people will revert to established behaviours and ways of working.
Culture change takes time and a concerted effort and is best achieved when a small number of catalytic behaviours are identified that will help drive the culture change needed. Behaviour is tangible, measurable and infinitely easier to implement than asking people to change how they think and feel. Reinforced, demonstrable behaviours that are designed to affect cultural change have the greatest chance of success.
We work with organisations to help identify existing cultural traits and behaviours, identify where culture may support or hinder strategic direction and develop strategies to transition to new cultural norms that will support and sustain the new strategy.
Through this practice, organisations develop their change capability and agility; building greater resilience and an innovative mindset; better equipping them to capitalise on business opportunities, respond to threats, and keep pace with customer expectations.
CLIENT SPOTLIGHT
Analysis, design and recommendations for an enterprise view of change (EVOC) for a large Australian insurer
This large financial services company was embarking on an ambitious transformation program, with limited visibility of the change impacts across the multiple initiatives both current and planned. This was adversely effecting project timeframes, resource availability and operational and strategic decision making, as well as creating an unsustainable drag on BAU activities.
Working closely with the head of the change management practice, Mozaic led an analysis and the development of a design and recommendations for the establishment of an enterprise view of change, that encompassed toolsets, work practices, roles and responsibilities, a service model and changes to the supporting operating model that were practical and successfully implemented over the ensuing months.
