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There are many reasons organisations choose to implement new systems, including:

  • helping to increase revenue
  • improving customer experience
  • gaining greater operational efficiency
  • providing a platform for new business operating models.

The size of the prize, if the project is delivered successfully, can be enormous. However, the implementation of major systems involves and impacts many people. Consequently, it is often a complex, disruptive and high-risk undertaking. To mitigate project risk and hence increase the likelihood of success, robust pathways and strategies for implementation should be defined and agreed.

In this paper we outline the challenges we’ve observed in major system delivery and some strategies to deal with them.

Download the discussion paper.

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