Business Consulting

Business Consulting

Strategy Mobilisation

Program Management

We work with clients on critical project needs, whether assisting with strategy (technology, communication or change) or by providing specific project expertise. We utilise proven methodologies and frameworks, including the business change Mozaic, which help us to focus our initiatives on all the key dimensions of change.

We offer a broad rage of consulting services which includes:

Program Management for BusinessProgram and Change Leadership – Helping organisations with key projects and initiatives by providing on-site program management professionals.

Strategic Project Review assessment – Helping business and IT executives review key “in-flight” or potential projects. We utilise our own methodology as well as a project review framework licensed from Strategic Value Management to assist with these reviews.

Deployment of best practice process’ and methodology – Aimed at helping organisations increase program management effectiveness by deploying proven processes, methods, skills and tools.

Program Office Support – Helping organisations with the establishment and effective running of their Program Office both at a project or multi-project (ie. Portfolio) level.

Program & Project Management, Coaching, Mentoring Training and Support – Provision of customised training across the entire spectrum of program management disciplines.

Change Management

Through our partnership with SET consulting we help companies deal with complex organisational and people issues associated with business change.

Key activities include:

  • Helping articulate the vision for change
  • Assessing employee and organisational readiness for change
  • Instigating effective stakeholder management
  • Developing Effective change communication programs
  • Establishing Effective benefits monitoring and management regimes

Sourcing & Vendor Management

We provide solutions across a number of areas including vendor and solution selection, optimising procurement practices, deploying technology based solutions and enhancing relationships with key suppliers. We take a pragmatic approach to our assignments aiming to strike a balance between long term benefits and short-term “quick wins”.

Business ConsultingOur services include:

Spend Analysis – Analysing current and historic procurement to target areas of savings

Process Transformation – Analysing existing procurement process and by comparing to industry best practice, identify and implement process improvements.

Package Selection – Reviewing potential solutions for clients to assess functionality, fit and recommended implementation approach.

Procurement Automation – implementing a wide range of procurement solutions including ERP and non-ERP procurement, supplier ‘enablement’ tools , web based purchasing, as well as purchase card and expense management systems.

Supplier Evaluation & Negotiation – Aimed at helping organisations decide (via an RFP or otherwise) which supplier (s) best suit their needs and once decided, negotiate a mutually beneficial contract with the supplier.

Supplier Relationship Management – Aimed at helping organisations optimise the effectiveness of strategic vendor relationships and linkages.

Helping establish a Shared Service and Strategic Sourcing Functions

Outsourcing – IT & BPO

Mozaic Outsourcing helps organisations deal with the dichotomy between “promise” and actual outcome of the outsourcing experience. We are a specialist consultancy, committed to helping clients “get it right”. Our experience includes large scale IT outsourcing, BPO (back office, front office and logistics) as well as helping establish and enhance shared service functions.

Our specific offerings include:

Strategic Outsourcing Assessment – Aimed at quantifying the value to be derived through outsourcing.

Supplier Evaluation – Aimed at helping organisations decide which outsourcing supplier best suits their needs.

Commercial Contract Negotiation – Aimed at helping organisations ensure they are “getting a good deal”.

Transition Support – Aimed at helping organisations effectively and efficiently transition to an outsourced environment or transition from an outsourced environment to in-house.

Relationship Management – Assessment and Optimisation – Aimed at helping organisations initiate and optimise outsourcing relationships.

Contract Review – Provides an objective assessment of existing contractual relationships with a view of identifying areas for improvement.

SLA Establishment and Review – Aimed at helping organisations optimise Service Level Agreements.

Contract Renewal and Exit Services – For contract renewals this involves re-definition of services and re-negotiation. For those services that are being brought in-house we provide specialist planning and specialist skills as part of Transition.

Business Continuity Planning

Package Evaluation

Business Case Development